02-17-2013 10:21 AM
hi there i have a 9900 and recently, maybe 2 or 3 months now, it shutting off to turn it back on have to connect it to a charger. it never shuts off when it is connected to a charger. do you think it could be the battery? because at times when it shuts off the battery will show more than half, but then when i put he charger and it turns on the battery is on ed or yellow. help!
02-17-2013 11:17 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
02-17-2013 11:54 AM
sdgardne is busy with another member, so allow me to jump in for him.
Yes, you keep it connected to the wall charger when removing the battery.
I now return the thread to sdgardne.
02-17-2013 12:58 PM
Thanks BillJ! That is correct, for I had said...
throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
04-13-2013 09:34 AM
Do you get fix with this kick start solution. my 9930 has the same symptom with this but I failed with kick start. Only work once charger or USB connected
Please re-read the post containing that process...for there are two processes in that post to attempt, and you seem to only have attempted the first one.