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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-28-2012
My Device: Bold 9900
My Carrier: Orange

9900 - menu key and track key not working properly



I've had my bold for just over 4 months now and in the last few days my menu key and track key aren't working properly. When I press the menu key it brings up my switch app window (I'm literally just pressing it, not holding it down for a few secs) and will do this 4 or 5 times before it brings up the options. Now my track key is going. I press it and it'll bring my options up. I can do this 3 or 4 times before it'll actually go into the icon or link that I'm wanting .

I've tried the whole reboot with the phone on and it does nothing.


My last bold I had 19 months and did not once have a problem with it (other than the deep scratch I put in the screen!), 4 months with this and I can't even use the basic and most important keys on the bloody phone!


Is there any other way to sort it other than sending it back??


Thanks Smiley Happy

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9900 - menu key and track key not working properly

Hello ,samlizgiles


Welcome to the forums. 


The following article may assist with TrackPad/TrackBall issues on the device: 


Trackpad, trackball, or keyboard not working on a BlackBerry smartphone.



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