07-16-2012 02:20 AM
I have a 9900 and recently upgraded to 7.1.0 (bundle 1424). Since doing do I have had significant issues with inbound calls. Approx 50% of my inbound calls result in the caller not being able to hear me. The issue doesn't resolve itself during the call. Sometimes I pull the battery and it resolves itself, other times the caller calls back and it works ok. It probably happens +5 times per day.
I can always hear them.
It is not a mute issues that i can see, and it doesn't matter if i use a headset, so that makes me think it is not the microphone itself. It is not a coverage issue.
This never happened before the upgrade. This does not happen to outbound calls, i.e. when i call someone, I've never had this issue. My service provider (Telstra) suggested I down grade my software. I'm not keen to do that as i enjoy the hotspot feature. I'm not technical but i feel it is some sort of memory or system failure depending on resources available.
I've searched forums but haven't seen any solutions. Any ideas / help / advice?
07-16-2012 05:12 PM - edited 07-16-2012 05:13 PM
From your description it is not a problem with the microphone. It is software related.
I have had similar issues but when using wifi calling. And a hard reset (removing the battery) corrects it.
If it is happening to you on wifi calling, try turning wifi off and use the mobile network, if possible. If that is a viable workaround, then that may be what you need to do until an OS upgrade. (You could also try other OS versions, official releases from other carriers, for your model, and see if you can find one without this issue.)
08-03-2012 01:45 AM
08-09-2012 06:59 PM
Have exactly the same problem on my Bold 9900 after upgrading to the 7.1.0 (bundle 1424) with Telstra.
Any advice on changes to stop this from happening would be greatly appreciated, would like to avoid going back to 7.0.0 OS software as I also use the HotSpot feature.
08-09-2012 09:57 PM
i'm an att subscriber in seattle wa and have notied similar problems with certain os7.1 builds. the os7.1 builds that reportedly have the fewest problems are .342/.392/.437. if you don't mind my asking, where are each of you located? thanks in advance for the information and good luck.
08-09-2012 10:10 PM
09-21-2012 10:22 PM
I have had the same issue with my BB 9900. It has never happened with BB 9700 that I have used for the last 2 years and have now been using on and off while the BB 9900 has been with the repairer. I have had the 9900 replaced twice in the last 2 months the new phones still have the same issue. The phones have had two different versions of software. The one I have now is going back on Monday. The Telstra business shop have given me a phone number to ring 1800841242 to register a complaint. I will see how it goes. Its frustrating when your business is run from the phone.
09-22-2012 05:54 AM
that seems to be the issue. not sure of the particulars but it seems related, somewhat, to your service providers infrastructure and the services they provide (specifically EDGE/HSPA/HSPA+). two, certain os builds work better than others. i have tried many recently and have routinely reverted back to os188.8.131.527. at&t, my service provider, released os184.108.40.2064 days ago. so far it seems to be working well. os220.127.116.114 has been leaked for some os7 devices and reportedly works well, too.
10-06-2012 01:23 AM - edited 10-06-2012 01:27 AM
Elliot22 do you have any luck with Telstra?
I've just had 5 inbound calls in a row that couldn't hear me, but when i called them back, the phone worked fine.
10-06-2012 02:21 AM