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BlackBerry® OS Smartphones

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New Contributor
Posts: 8
Registered: ‎04-22-2012
My Device: blackberry 9900 bold
My Carrier: three

Re: 9900 problem

Tried several times still no luck

Guru II
Posts: 21,530
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900 problem

Then it sounds like you will need to add your contacts back. Then be sure you make backups to the media card. That can be removed and data saved for use on any device. It doesn't get wiped out during an OS reload either.

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New Contributor
Posts: 8
Registered: ‎04-22-2012
My Device: blackberry 9900 bold
My Carrier: three

Re: 9900 problem

Okay cheers

 

Is it possible to email blackberry and ask if they have anything on file under my registered email address

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Guru II
Posts: 21,530
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900 problem

No. There are a couple of KB articles that deal with it, though.

http://www.blackberry.com/btsc/KB21251

http://www.blackberry.com/btsc/KB20554

http://www.blackberry.com/btsc/KB32089

These don't specifically address your problem but may prevent problems in the future.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!