02-23-2013 09:56 AM - edited 02-23-2013 10:00 AM
Friday Feb. 22 about 930 or so I woke up check my phone like any other day reply to some messages then saw an update for app world so I update after installation reset as normal bb stuck on boot screen right over the back button no problem gave it sum time still nothing waited an hour still nothing pull the battery multiple times still nothing it has been 24hrs i have no phone tried updating threw desktop manager does the reboot and stops same place getting frustrated because its inconveniencing me this will make me leave bb so please help
02-23-2013 10:30 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then try removing (while in Safe Mode) AppWorld. Then see if you can install it fresh.
If the behavior continues, more drastic steps may be needed.
Good luck and let us know!
02-23-2013 11:34 AM
Hmmm...sorry, but from that brief response, I can deduce nothing. Did it not get into Safe Mode? Did removing AppWorld while in Safe Mode not help? Something else?
In any event, if you want to try a wipe, then there are a few ways to try:
02-23-2013 12:50 PM
it does the updating installs but wen it does the reboot saying connecting to device it still stops in the same place over the bac button then gives me the option to retry or cancel
02-23-2013 12:56 PM
02-23-2013 01:31 PM
02-23-2013 02:51 PM