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New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

9900 stuck !

Hello all , 

I have blackberry 9900 bold , 

before 4 days it stuck and i can't do anything an less remove the bettery  , when i put it back loading screen stuck and i wait for 3 hours same thing i tried many times to restart it same .

i send it to the shop to fix it  and he fix it after 2 days same thing happend 

and now when i do new software on blackberry desktop software same thing happend stuck on the middile and it does not work !!

Please help me to solve this problem .

Developer
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: 9900 stuck !

Hi,

 

Welcome to BlackBerry Support Forums!

 

Do you have warrenty to your device 9900? If yes take it to the BlackBerry store and hand them your device and tell them the issue. They will fix it for you.

 

Mean while why dont you wipe your device and restore the factory settings, it might help solve the problem.

New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

Re: 9900 stuck !

No warranty ,

 

I did once wipe when i finish it , it works for 2 days then stuck again , 

now tottal not working just black loading screen even when i do it in blackberry desktop software .

New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

Re: 9900 stuck !

No warranty ,

 

I did once wipe when I finish it , it works for 2 days then stuck again , 

now totally not working just black loading screen even when I do it in blackberry desktop software .

Developer
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: 9900 stuck !

thats bad, i think you will have to take it to the service center.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: 9900 stuck !


malmadhoun wrote:

Hello all , 

I have blackberry 9900 bold , 

before 4 days it stuck and i can't do anything an less remove the bettery  , when i put it back loading screen stuck and i wait for 3 hours same thing i tried many times to restart it same .

i send it to the shop to fix it  and he fix it after 2 days same thing happend 

and now when i do new software on blackberry desktop software same thing happend stuck on the middile and it does not work !!

Please help me to solve this problem .


Good day


Welcome to BB forums

 

have you tried this meathod yet? 

 

How to reload BlackBerry Device software and applications using BlackBerry Desktop Software

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New Contributor
Posts: 9
Registered: ‎08-19-2013
My Device: 9900
My Carrier: Etisalat

Re: 9900 stuck !

Yeah dear 

I tried them all 

on the last step it stuck on black loading screen 

I wait for 3 hours and it doesn't respond .

Any soultion ? Smiley Sad