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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-09-2013
My Device: Bold 9900
My Carrier: Vodafone

9900 syncing taking forever

Having been served well by the 9780 for 2.5 years, I got a Q10 and immediately sent it back because of it not syncing with Outlook, So now I have a 9900 and I like the model but it is taking me 2.5 hours to synch calendar & contacts thru 7.0 software . I won't apologise for fact that I have a huge amount of calendar entries going back years because 9780 synced in 5-10 mins. I am desperate to know how to remedy this as I cannot keep updating device & outlook calendar if it will take this long. Can I go back to 6.0 software or another idea please?!

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9900 syncing taking forever

Hey belinab,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


If you have thousands of contacts and calendar entries, then yes it will take longer to synchronize in BlackBerry Desktop Software 7.0.  However 6.0 can not be used with BlackBerry Bold 9900 smartphone.


With regards to the BlackBerry Q10, currently there is only import to BlackBerry available and two way synchronization will be available at a later date.


Let me know if you have any more questions.





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