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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎04-29-2012
My Device: bold 9900
My Carrier: Bell

9900 top button problem

Hello,

I purchased my Black Berry about 3 months ago, and the button on the top of the phone does not let me unlock my phone. I tried resetting the phone, taking out the battery, and a number of different things to try and fix the problem. If I took the phone into my provider would they do anything for me, or just send it away. I have not tried anything yet because the last time one of my phones got sent away nothing got fixed. 

This is my first Black Berry and I am not to impressed that it crapped out on me that fast. 

Pease respong, would help a lot.