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New Member
Posts: 2
Registered: ‎01-10-2012
My Device: 9900
My Carrier: Rogers

9900 updated over phone now stuck on social feeds

last night i decided to update the 9900 over m phone. i was on a call so i couldnt install but i got off too do that. So when it installed it asked me to delete some apps but then i juts hit cancel because i didnt wanna do that so it went too its back up screen, it went great till it got too "social feeds" unfortunately i didnt have it charged so it died during the night, so about 5 this morning i plugged it in charged it and it went back to the back up screen and started backing up now it's just stuck on social feeds again but with 10% done.. Any suggestions? Your help is honestly appreciated, i wont be able to go with my baby to schoool today :'(

by the way, the update was the official update from rogers not a leaked version

 

http://forums.crackberry.com/blackberry-bold-9930-9900-f235/updated-9900-phone-now-wont-back-up-7523... the picture of what its been like for hours...

Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 updated over phone now stuck on social feeds

Please read this:

 

Article ID: KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

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New Member
Posts: 2
Registered: ‎01-10-2012
My Device: 9900
My Carrier: Rogers

Re: 9900 updated over phone now stuck on social feeds

i didnt use the desktop though! but i'll try this out thanks for the reply!

Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 updated over phone now stuck on social feeds

Yep, understood, but that will fix it and get you moving along.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 3
Registered: ‎11-11-2012
My Device: Blackberry Bold 9900
My Carrier: Viva Bahrain

Re: 9900 updated over phone now stuck on social feeds

Hi, I am having the same issue as i tried to do the update over my phone and now I don't understand what to do...can you please help and tell me step by step?
Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 updated over phone now stuck on social feeds

The link above does give you step by step instructions. Please follow those steps and ask any specific questions about the process.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎11-11-2012
My Device: Blackberry Bold 9900
My Carrier: Viva Bahrain

I can't seem to connect to desktop software at all, becau...

I can't seem to connect to desktop software at all, because my fone automatically goes to the update screen as soon as it restarts, so when i try to connect to desktop software, it doesn't work

Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 updated over phone now stuck on social feeds

Ah ok. If you let it continue to update on the phone screen what happens?
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code