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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎11-21-2012
My Device: Bold 9930
My Carrier: Verizon

9930 Is Stuck While Trying to Update!!! HELP

So, the stupid notification for my update would not go away and it basically forced me to do the update. I've been sitting here for 3 hours and my BB is stuck in the Social Feeds mode (16%) and will not move. I am currently phoneless and this is not okay because of my job. I've taken out the battery 3 times because that is the only thing that will turn off the device. No keys work, nothing. I am so annoyed at this phone and I am ready to toss it in the trash for an iPhone if it was not going to cost be about $500 to cancel early. I've had this phone for a year and have not dropped it once, if that makes a difference or means anything. PLEASE help! I really need my phone to start working agin! 

PS- it was not connected to my Mac, just a power source in the wall like it told me to. Thank you!

New Contributor
Posts: 2
Registered: ‎11-21-2012
My Device: Blackberry Bold 9930
My Carrier: Verizon

Re: 9930 Is Stuck While Trying to Update!!! HELP

Use your blackberry desktop on your Mac.  It works.  Good luck.