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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-23-2013
My Device: Bold 9930
My Carrier: Verizon

9930 backlight display issues

3-week old Bold is having some backlight issues:


  1. The brightness level doesn't seem to change whether set to 10 or 100.  It's always too bright at night and not bright enough during the daytime.
  2. Under sunny daylight conditions, the backlight does not come on at all after pressing the unlock button.  In a shaded location, the backlight will turn on.  Tried turning off the "automatically dim the display" feature but that has not helped.

Otherwise, the display is gorgeous compared to my old Curve and I couldn't be happier.



Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: 9930 backlight display issues

Please perform handheld reboot, by battery pull while device is powered ON and re-insert it after a min.


Other wise try to boot your handheld in safe mode and then observe...!!


KB17877: How to start a BlackBerry smartphone in Safe Mode