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Contributor
Posts: 25
Registered: ‎09-12-2012
My Device: Blackberry bold 9930
My Carrier: verizon

9930 lag

There is a terrible lag time on my blackberry 9930. I am new to using this phone but it is a major inconvenience with my work. I pull out the battery and that helps but it happened twice this morning. I missed business calls because of this. Is there a fix for this? Thanks for any help>

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9930 lag

What applications are running in the background?

Is there an active browser page running?

 

On the homescreen, press the Menu key for two seconds and what icons appear in the App Switcher screen?

Click on them and choose Menu > Close or Exit. Do not press the 'end call' key to close an app, that often leaves the application running in the background and consuming processing power.

 

Likewise, you can look at the Options > Device > Application Management screen > swipe left to the CPU screen and see what applications have been largely consuming the processor.

 

What third party applications do you have installed? Some apps like SixTools or Fixmo Tools will run in the background and consume CPU causing lag.

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Contributor
Posts: 25
Registered: ‎09-12-2012
My Device: Blackberry bold 9930
My Carrier: verizon

Re: 9930 lag

When I click on home screen I get icons for home,BB messenger, phone, messages,browser

 

I have never added any apps. I saw there was a star on the apps icon so I closed that and hid that icon.

 

RE

Likewise, you can look at the Options > Device > Application Management screen > swipe left to the CPU screen and see what applications have been largely consuming the processor.

 

When I look at options I do not see device, I get home screen preferences so I am not sure how to do the above instructions

 

Thanks for your time

 

 

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9930 lag


LydiaDC wrote:

 

When I look at options I do not see device, I get home screen preferences so I am not sure how to do the above instructions

 


Look for the main Options or Settings icon on the homescreen, or touch the top most area on the homescreen (up around the time) and scroll down to OPTIONS, etc. and so on.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code