03-22-2013 05:07 AM
I have a small problem. I have a Bold 9700, and neither the trackball or keypad works. After searching, I found the most people state that I should update my software (If I ignore the posts about a blackberry that got wet, for this is not the case how so ever). The thing is then, it won't connect to my pc for the update/repair. If anyone has any ideas, please help
03-22-2013 09:48 AM
Hi and Welcome to the Community!
Let us hope your diagnosis of wet not being applicable is correct...for if it is not, then the longer you delay treatment, the more corrosion will increase, eventually rendering the device useless...of course, it may well already be to that point from what you describe.
it won't connect to my pc for the update/repair.
Unfortunately, from so little detail, I must make some rather huge guesses...but please take a look at these drastic recovery methods:
Also, here is the list of other troubleshooting articles...perhaps something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!