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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-30-2012
My Device: Curve
My Carrier: Bell

A button is not working and I cannot sign in????

Hi All. I had to purchase a new unit through work as my A button would not work anymore.


I was able to recoup all of my contacts, memos, tasks, calendar, etc from my last sync but my passwords folder did not sync and therefore is still locked in my curve.


Does anyone have any idea how I can sign in without a functional a button when I have A's in my sign in password.


The button does not appear to be stuck or depressed permenantly.


Thank you for everyones help with this as I will never recover these without getting to see them again.



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: A button is not working and I cannot sign in????

Hey StephenSutton,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Did you perform a full backup of all the data in the BlackBerry® Curve™?  If you did, you can just restore the full backup and it will include the password keeper information.


To create a backup, go to Device>Backup in BlackBerry® Desktop Software.


Let me know if you have any more questions.





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