11-09-2008 12:09 AM - edited 11-09-2008 12:24 AM
I'm new to the BB world, and to this forum. So, be gentle. I'm with AT&T in Ft. Worth TX. It is an AT&T branded Bold.
I have a Bold, I only have the option to setup email for work using BES. I don't have BES, only BIS, which is all I need. I want to setup my Gmail account on it, but no option to setup a personal email account. I did choose the personal email option while installing the desktop software.
I went to http://bis.na.blackberry.com/html?brand=mycingular to register with the PIN and
IMEI and received the message that "my account has been suspended, contact my system admin."? Whats with that?
Also, when I want to go to some websites, like m.youtube.com, I get a pop-up message that says "This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again". Is there a setting somewhere I'm missing? Internet does work, and I can get to these sites if connected to Wi-Fi.
Any help with these issues would be greatly appreciated.
11-09-2008 10:02 PM
11-09-2008 10:24 PM
I spent an hour and a half at an AT&T corp. store today, 30 mins. on the phone with AT&T Friday, only to have them forward me to BB Tech, was told to have my credit card ready by the automated system, I then hung up. It's a new phone, I didn't feel the need to have to pay to get it to work right. Im at wits end. Nothing BB will work on this phone. The phone works, media net works and Hot Spot browser works. BB Browser will not work, when I attempt to register the device at BB with the Pin and IMEI, I get "your account is suspended, contact your admin." I dont have an admin., I've never owned a BB phone to have an account to suspend. I'm starting to think I should return the phone and go back to a WinMo phone.
11-09-2008 10:32 PM
Ok, before return your device, go again to ATT Store, believe me , the problem is your actual device, not Blackberry, if you can't register your device is impossible to have blackberry browser on your device.
You can call ATT and ask if your Pn Number is active on the network, if nobody can solve your problem in ATT, go to ATT Store and change the device for another one, and check on site if your browser (not WIFI Browser) are working.
11-09-2008 10:33 PM
Howdy and welcome to the forums!
I think your second point may explain your first problem.
Your phone may have an IT policy left on it from the previous user i.e. ( "system admin")
You need to call the carrier and have the PIN associated with your account and have the a blank
IT policy applied. If you phone is new, then you need to return it. (I think you may have gotten a used phone).
Please let us know what the carrier has to say.
11-09-2008 10:58 PM
Well now I feel like a fool. I actually traded the Bold (supposedly "New in the Box") for my iphone 3G. Guess it wasn't so new in the box? "Buyer (or trader) beware!"
So I can call AT&T and have a blank IT policy added, and this will fix my problem? Or is there another way to fix it within the phone, or is this a restriction set on some company's server somewhere?
Also, while I have your ear, I was attempting to reinstall the OS, but when I go into the App Loader in the Desktop Software, I get the message "A fatal error has occurred while updating your devices software. Please try again."
11-09-2008 11:00 PM
11-09-2008 11:03 PM
Just my take on the situation, if you can take it back I would.
You spent good money for a device that doesn't function correctly.
If you can't take it back, then proceed with the OD upgrade. However,
we need to get rid of that IT policy. Is you device operational or did
the upgrade leave you with no OS.
Let me know,
11-09-2008 11:09 PM
If you decide to keep it, or you can't return it.
Here is the prodedure you need:
Here is the correct procedure to load the device OS: TANZIMS POST :
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
To perform a clean install of the BlackBerry Device Software, perform the following steps:
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