10-06-2009 02:38 PM
10-07-2009 11:13 AM
10-10-2009 07:40 PM
I am having the same problem, I think. I posted a new message before I saw your posting. I don't understand why this isn't a legit post for this forum. The underlying question, I think, is how do you get rid of all traces of an app if you need to reinstall with a new device. I sure hope it isn't as complicated as it sounds. It sounds like you did all that and it didn't help anyway. Is that right? Too bad I like that app so much-- I might even consider repurchasing it (bummer), but I am not sure that would solve the problem either. So, I am hoping for some answers too.
10-11-2009 02:40 PM
I don't understand why this isn't a legit post for this forum.
Because the OP was told to contact internal RIM support, which is not available on these forums...these are user-to-user forums, not user-to-RIM.
10-13-2009 08:53 PM
Thank you for clarifying. I guess I am not sophisticated enough to quite get when one contacts RIM vs. other users. I suppose it must have to do with issues that involve the architecture of the phone vs. hardware or software issues. In any event, I have a little better understanding of it now-- I think.