03-12-2013 02:47 PM - edited 03-12-2013 02:49 PM
I have a problem in my bold 9700
the problem is the system it is stopped and didn't move . I should to open the cam of the mobile to I can open bbm or twitter or any thing , and same times I need to put my mobile in charge to open lock . I did a format but the problem didn't change
03-15-2013 01:13 PM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo