08-19-2008 02:30 PM
I hope there are some real experts on this site, because everybody else has failed to help me fix this.
08-21-2008 06:52 PM
I'm very disappointed, I thought this is where the best experts gathered since it's the official blackberry site. Is there not anybody on here that can help me with this? If not, can somebody refer me to someplace where I can get help.
08-21-2008 09:15 PM
I can understand that you would think it was your phone... but its sounds like a different issue to me. First, "Private Name" information is forwarded from the originating number to your handset through a "switch" or telephone switch where your number is stored by your wireless provider as far as I know.
I know the number does show on other phones, so I would be getting your provider to verify your settings in thier "switch" rather than anything with your handset. Also, they should make sure that your routing information for your features in the backend is correct. It could be that its not receiving the proper information or its mis interpreting the info being sent and that is being sent to your handset as "Private Name".
Without knowing anything else, that may be a good place to start
08-21-2008 09:30 PM
Well I've eliminated the "originating phone" by any definition - being it the one forwarding the call or the one making the call that is forwarded. This has been displayed as irrelevant by numerous switches of each. Any forwarded call from any number through any forwarding phone shows up as Private Number. I've talked to tier 2 tech support at T-mobile, and they said it was not them. Also, another t-mobile blackberry pearl that belongs to my neighbor receives it just fine.
I can call them again, but I'm not sure their tech support people are going to be able to look at whatever is routing the call. Any tips on improving those odds?
Thanks for the input.
08-22-2008 07:09 PM
09-11-2008 11:34 AM
i am having a similar problem. I have a Pearl 8100 with T-Mobile. I've had it for almost two years (since Jan. '07). About four weeks ago, this problem started. I have a landline office phone through AT&T, and when I leave the office, I forward this land line to my Pearl. When someone calls my office after hours, on nights and weekends, the problem is that instead of the person's name and phone number showing up on my caller ID, my Pearl shows that I am calling myself from my own cell phone! I don't get "Private Number" like you get, the caller ID shows that I am calling myself!
I've spent six or seven hours with T-Mobile tech support, with five different tech people over a period of several days and several phone calls, and they can't figure it out; their final and "best" answer is that it's a blackberry problem, that the issue has been addressed and identified as a "known issue" and a "trouble ticket" has been created. I contacted RIM and they directed me to their archived troubleshooting and to this forum, so I still don't have an answer. And T-M had no answer when I told them that this feature worked just fine from Jan. '07 through Aug. '08. T-Mobile offered to put me into a different device, the T-Mobile wing, which by fair assessment, looks like a piece of junk, and it's window's mobile, which is even worse. I rejected this option.
I'm hoping someone can solve this. One friend of mine thought that it's a network issue, any issue with caller ID would be with the network, not the phone or its software...this makes some sense to me...and one of the techs at TM thought that this could be the issue as well. As T-M upgrades its networks to 3G, these bugs are popping out. who knows, I'm sticking with this Pearl and 8100 for a little while longer, b/c I am waiting to see if an answer shows up somewhere on one of the forums, but I hate not knowing who's calling before I answer the phone!
10-21-2008 02:12 AM
Hi and welcome to the forums!
Two different phones same problem.
Two different SIMs same problem
Different model phones, same problem.
Not different, your telephone number.
The one common denominator.
Have it re-optioned by the carrier.
I agree with JMcluett.
Just simple logic, and just my simple opinion.
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
09-19-2009 11:08 PM
Anyone discover a fix here? This problem just showed up for me a day ago. Interestingly, I've tried having calls forwarded to my wife's T-Mobile # and the problem doesn't hit her, she also has a blackberry pearl. I've also put my SIM card in her phone and forwarded calls to my number and the correct forwarding number displays. Similarly, when I put her SIM in my phone and forward calls to her number, the forwarding number is correct. It's only when it's my SIM and my phone. I've wiped the phone and reinstalled and problem persists. Tech support has no idea and wants me to buy a new phone... but clearly the phone isn't the issue since it works with my wife's SIM card. I've also had them replace the SIM card. Given someone else's post above, it sounds like even replacing the phone may not solve the problem. Ideas?
02-05-2010 06:08 PM
I know this post is old and I have done some searching. Does anyone have any idea how to fix this or whom to call to get this fixed? I am wondering if it's device related.