06-16-2013 07:30 PM
Solved! Go to Solution.
06-17-2013 03:18 AM
Welcome to BlackBerry Support Forums
How old is your device ! Have you tried with another Good fully charged BlackBerry battery on your device to see if problem cease . It will reveal if the problem is within your battery or the device itself . Can you try that first !
06-17-2013 03:41 AM
So I assume you already tested with another good BlackBerry battery ..Right !
If it's , then problem may be the problem is within your Ondevice battery meter or it's just a software glitch , In that situation I prefer you should try an OS reload which will fix and rule out any software problem , So first do a backup of your device using Desktop Software then follow this Knowledge Base to reload the OS :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
Please try it and let us know of your progress.
06-17-2013 03:58 AM
Then please try to reload the OS by following the above Knowledge Base .
I using version 126.96.36.1996. I used 5xx.
Sorry , I don't get this !
06-17-2013 04:16 AM
I pleasure helping you !
Regarding your issue , if you already tried an OS update or reload and also tried with another battery but still problem persists , then my friend it might be an hardware issue !
But before considering it as an hardware issue , can you confirm if you have installed too many 3rd party application in your device ? If you have then after a reload don't install any of those application for a few days , it will reveal if those apps are responsible for this issue .
Or if you're willing then I suggest try any 3rd party software like BBSAK to completely wipe your device and then load a fresh OS pack from your carrier or any other . let me know if you want any help with this .
06-17-2013 04:33 AM