06-23-2012 05:15 AM - last edited on 06-23-2012 01:42 PM by matthewyongkim
This is with reference to the mail below from Redington Black Berry Support, IMEI No: (personal info removed), Work-order no (personal info removed), Bold 9900.
I received a call from Mr. Wilson stating that my handset cannot be repaired/replaced as the same does not fall under warranty as some tapering has been done to the handset internally.
Now this has come to me as a surprise as this is the second time I’ve given the handset to the authorised service centre (Redington, Sec – 18, Noida) since the purchase of the handset. In the first issue too the same was given to the same service centre & the same can be verified by you internally. Now if a 10 month old handset has been given for repair twice to the same place & also as a matter of fact that the handset has never been given externally ever by me too, how can the hand held be tapered internally ?? If this was the issue, Redington – Noida would have seen the seal broken in the handset at the point of handing over the handset.
I would request you to take appropriate action & interest in the issue and help me in getting the solution for the said problem. I have suffered a great deal of personal hardship, wastage of time without a Business Phone & using a NOKIA as a substitute. I am having lots of hope from the transparent and very well organized management working system that I’ve gathered from my media sources and I am sure my problems will get rectified soon.
Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate & immediate conclusion.
Point of purchase (Dealer Info):
Branch : P-10, Sector 18, Noida
Head Office – G-29, Sec 18, Noida
Mobile: (personal info removed)
Invoice No: (personal info removed), Invoice Date: 28/09/2011
Tel: (personal info removed)0 | Handheld: (personal info removed)4 | Email: (personal info removed) firstname.lastname@example.org
06-23-2012 11:23 AM