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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎02-08-2013
My Device: bold 9990
My Carrier: vodafone

ADDRESS BOOK VANISHED

ADDRESS BOOK VANISHED THEN I UPGRADED  THE OS AND AGAIN IT VANISHED , EVEN I TRIED TO RESTORE FROM BACKUP BUT DIDNT HELP. PLEASE HELP ME TO RESTORE MY CONTACTS.I THINK IS ISSUE WITH APPLICATION. COULD ANYONE TELL ME WHICH IS THE DEFAULT APPLICATION IN BB OS RESPONSIBLE FOR THIS.

PLEASE HELP !!!!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: ADDRESS BOOK VANISHED

Hi joygupzz

 

 

Welcome to BlackBerry Support Forums

 

 

How did you performed this Update  using Desktop Software or Over the Air , during update it does offer to keep a backup of our device. If you have the Backup then try this KB to restore your data from your Backup :

 

KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

Or if you are using BlackBerry Protect you can restore your data from there also.

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