02-08-2013 08:02 AM
ADDRESS BOOK VANISHED THEN I UPGRADED THE OS AND AGAIN IT VANISHED , EVEN I TRIED TO RESTORE FROM BACKUP BUT DIDNT HELP. PLEASE HELP ME TO RESTORE MY CONTACTS.I THINK IS ISSUE WITH APPLICATION. COULD ANYONE TELL ME WHICH IS THE DEFAULT APPLICATION IN BB OS RESPONSIBLE FOR THIS.
PLEASE HELP !!!!
02-08-2013 09:24 AM
Welcome to BlackBerry Support Forums
How did you performed this Update using Desktop Software or Over the Air , during update it does offer to keep a backup of our device. If you have the Backup then try this KB to restore your data from your Backup :
KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
Or if you are using BlackBerry Protect you can restore your data from there also.