10-21-2012 04:46 AM - last edited on 10-21-2012 06:13 AM by LiamB
Hi there at Blackberry,
I have been using one of your top of the line phones, Bold 9900, and have had a harrowing experience so far. Dealing with this phone has been an absolute nightmare. Despite a lot of people warning me on purchasing the phone, I still put my trust & money in the company's most promoted phone (Bold 9900). Am just shocked to see the performance of the company's best phone, which has been absolutely dismal. After some serious concerns with network on the phone, this time around the display is gone with the phone choosing on its own, when to be in network & when not to be. The phone was sent for repairs in the month of August and I got it back in September, 2012. I was given an assurance that the phone is repaired and should be perfectly fine. It’s been not even a month that i have started using my phone and to my surprise the phone has again started giving problems. As if the problem with the phone was not enough, the company has got such amazing customer centric employees at their service centers (AM TOTALLY SARCASTIC, in case someone really feel it the other way), the other day when I took my phone to the service center (Noida - Sector 18) was being talked at as if the company just doesn't want to take the ownership of their faulty products. Customer experience reached its pinnacle, when was told by the lady at the counter that " Phone de dijiye, 15 - 20 din lagenge, hum dekhte hain kya kar sakte hain". I was like are you guys for real and explained the woman that it’s been not even a month that the phone came back after repairs and this is making it too difficult to live with. With my official emails configured on the phone it’s difficult for me to be off my mails for such a long duration, that too once again. I believe some where an advisory should be rolled out for all the prospective buyers of BB phones, that keep a backup phone handy at all times as Blackberry phone(s) may just give up on you at any time. I had bought this phone in the month of January, 2012 and can seriously count the number of days for which I was able to use this product. A product that's covered in warranty and with problems like this should have been dealt with by the company staff on highest priority. I had to buy another phone when the phone was last sent for repairs, in the month of August, due to blackberry's fine piece of art not being that artistic. I would need to buy another phone, while I send this phone for repairs (AGAIN) and would like to ask this question to anyone, who really feels like addressing customer's concern...Would you people, for once, be reasonably considerate to understand people's problems and help them when the fault lies with your stupid products. DISOWNING YOUR MISTAKES WON'T BE THE RIGHT WAY OF DEALING WITH SITUATIONS. For a repeat customer like myself, who in less than 1 month is again facing problems with the phone, should have been given an immediate replacement rather than passing the buck.
Am just hoping that my complaint / feedback won’t fall on deaf ears and someone will try to offer me a solution that suits the customer and not the company, ALONE. Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
The IMEI is 358567040133577 and the phone was bought on the 27th of January for INR 33000 (what a waste of money).
11-02-2012 10:57 AM
Finally after getting no response from Blackberry's end.....I have given the phone at Satyam Communications (Redington India Limited) under the Work order OIA/BB/12/08188.
I would sincerely request you to please into this case and replace my handset with anew phone as I already have been getting problems with the previosuly repaired device.
Hoping to see some action being taken on my complaint / request.
11-03-2012 12:03 AM
i am with u buddy, after buying 2 bold 9900 -for myself n my wife, there is not a day it hangs up and i have to switch off and remove the battery. after spending so much money, their service centres have the most disinterested people of the world. i am a doc and half the time i keep switching off and on the device to make it run. seriously blackberry wants us to move to another company, they will never be able to regain the market by troubling n harrasing customers.
11-05-2012 10:46 AM
I absolutely second your thoughts, honestly I now know the reason why Blackberry targets skilled professional, corporate people & office goers. That's because they know that even after stinking and disgusting services, offered by Blackberry, the end user won't have time to complaint or continually follow up with authorities. This is what Blackberry, in India, thrives on.
Had it been any different, they would have ended up with a dedicated call centre, only to sort out their legal matters / suits. Lets see how much they corner people & consumers, because one day its all going to come back around and make 'em pack their bags out of the country.
12-09-2012 07:50 AM
12-31-2012 08:18 AM