03-09-2013 06:44 AM
I LIVE IN NIGERIA,I USE MTN. I CAN'T UPDATE MY BB TOURCH, IT DISPLAY THE FOLLOWING MESSAGE.
There was an error updating your software
An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
PLS TELL WHAT TO DO
03-09-2013 07:29 AM
Welcome to BlackBerry Support Forums
If you're having problem with updating your device software then try a simple manual update , Download and Install the OS files from your Carrier and use loader. exe to load that particular OS. Try this if you want to do that :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop