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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL


semhart wrote:

Please help!! I have a Torch 9810 - my phone will not work - app error 200 reset is showing. I have tried a soft reset and was not succesfull,  also removed the battery (numerous times)...when I connect to desktop manager my computer wouldn't  recognize that I was connected. after so many tires i finally got this message...

There was an error updating your software

"A connection to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again.


Hello semhart


Welcome to BlackBerry Support Forums


Have you tried changing the USB port, be sure that you're using the main USB port but not hub . Also if your device can't communicate or being recognize even after that , then please follow this Knowledge Base to recover your BlackBerry from this App Error :


KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader


But please note this method will delete all data within your device , but if you have a previous backup or using BlackBerry Protect then you can restore your data from there.


Good luck.


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New Contributor
Posts: 2
Registered: ‎05-08-2013
My Device: torch 9810
My Carrier: at&t



i've done all that nothing works!? i even took it to repair shops and none of them could fix it! sigh!!