06-22-2013 01:25 AM
I have problem about my 9320 Amstrong.
Suddenly, I can't receive email anymore (about 1 week ago). After that, I tried to hard reset then delete email and add again, but I can't synchronize my email to the server.
Also some of my bbm cannot send the message (only sign "D" even read). It just happened to some of my contact.
I try to change operator, also same happened at my 9320. But if my provider card used at other blackberry, it running well. So, this problem at my handheld or RIM at my suspect.
I tried to wipe, upgrade, HRT, send service book, and other, but still same result
Please, help me.. anyone have this issue also?
06-22-2013 01:08 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.