Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-06-2008
My Device: Not Specified
Accepted Solution

ATT Bold wont Reconcile

I'm a new BB user and am trying to get my Bold to sync with Outlook.


My company is running MS Exchange 2007. I set up my BIS account and receive emails with no problem. Whenever I delete emails on my PC however, they still show up on the phone. Emails deleted from my phone are deleted from Outlook without any problems. I have the BB reconclie option set to:


Delete On -Mailbox & Handheld

Wireless Reconcile -On

On Conflicts - Mailbox Wins


I spoke to ATT and BB supprt and neither was of any help. BB says that they reconcile to my Outlook web access but the emails on my phone are not visible via the Outlook web interface.


Does anyone have any ideas or suggestions?




Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: ATT Bold wont Reconcile

See if any of the suggestions in this KB article are of any use:http://www.blackberry.com/btsc/KB10720
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.