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New Contributor
Posts: 6
Registered: ‎02-18-2011
My Device: 9700 Bold

AUTOMATIC EMAIL CONTACT SEARCH DOES'NT WORK ANYMORE WHEN EMAIL TYPING

Hello,

 

it seems that more and more BB 9700 users have this problem : when typing an email, the TO or CC space doen's propose you automatically anymore the email contacts of your contacts book, just by typing a letter. Either you have to enter manually the full adress or only reply to an email you've received.

 

I have this problem and apparently noone is able to bring a solution...

 

Has someone encountered this and solved it efficiently ?

 

Please help !

 

Thx in advance

 

Man Sad

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: AUTOMATIC EMAIL CONTACT SEARCH DOES'NT WORK ANYMORE WHEN EMAIL TYPING

 


Hellblazer wrote:

Has someone encountered this and solved it efficiently ?


 

Yes, I have dealt with a few uses who've experienced this, it is nothing at all widespread. Usually it is some software or over-the-air syncing problem.

 

Let's deal with just your issue for now... first we need details.

Who is your carrier?

What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?

What type email accounts do you have (yahoo, gmail, private domain, corporate enterprise account)?

How many email accounts are pushed to your device?

 

On your device, please go to Options > Advanced > Default Services. What is the selection there for "Default Messaging Service"?

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New Contributor
Posts: 6
Registered: ‎02-18-2011
My Device: 9700 Bold

Re: AUTOMATIC EMAIL CONTACT SEARCH DOES'NT WORK ANYMORE WHEN EMAIL TYPING

Hello dear J. Sanders,

 

1st of all, thanks for your help. I am a french user, and not familiar to certain terms, so I hope my provided answers hereunder are right :

 

. Who is your carrier ? SFR (France)

. What is your Operating System loaded to your device ?  v5.0.0.656. I'm actually trying to update with 6.0... unsuccessfully.

. What type email accounts do you have ? I have 2 accounts : yahoo.fr & hotmail.fr

. How many email accounts are pushed to your device? 2 email accounts (above mentioned)

. On your device, please go to Options > Advanced > Default Services. What is the selection there for "Default Messaging Service"? There's my yahoo email account (which is the one with all my contacts in memory)

 

Thx in advance

New Contributor
Posts: 3
Registered: ‎02-07-2011
My Device: 9700
My Carrier: T-Mobile

Re: AUTOMATIC EMAIL CONTACT SEARCH DOES'NT WORK ANYMORE WHEN EMAIL TYPING

I have the same issue and Its really bugging me! 

 

Any help would be much appriciated!!!! 

 

Chris. 

New Contributor
Posts: 3
Registered: ‎02-07-2011
My Device: 9700
My Carrier: T-Mobile

Re: AUTOMATIC EMAIL CONTACT SEARCH DOES'NT WORK ANYMORE WHEN EMAIL TYPING

Just to expand.... the first issue is that I cannot see my recent contacts through the to, bc or cc boxes and also i dont have any option to add a contact from my address book!!!!