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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: 9800 torch
My Carrier: avea

About my 9800 torch

I bought a Blackberry 9800 Torch from Antalya - Turkey at November 2010. My phone was working properly until 23 February 2012. On this date I answered incoming calls while the phone was charging. After a few seconds the phone turned off by itself and it was not turned on anymore. I gave my phone to authorized service (Teleservice) in Antalya - Turkey. This service sent my phone to İstanbul Teleservice on the same date. After examining my phone they decided to swap it with new one. After more than 5 months I received new phone on the date 03 August 2012. Today (06 August 2012) my phone turned off again while charging and a message "Error 602" appears on the white screen.

I am really very upset in this situation. The Teleservice in Antalya is closed and I have to send the phone to İstanbul. I do not want to wait another 5 months to phone to be fixed. I kindly request you to be in the scene and have your authorized services in Turkey to be more effective in customer support.


Posts: 95,783
Likes: 24,595
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: About my 9800 torch



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