06-28-2013 11:44 AM - edited 06-28-2013 11:47 AM
I received a new BB Curve 9300 from a business associate. During set up I put in the password and had to stop. Later I came back and it won't accept my password. I have only one try left before it locks down. Tried to find some help on here, but am not getting any answers. Has anyone been able to successfully correct this issue? If so, how?
06-28-2013 01:22 PM
Hi and Welcome to the Community!
What I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
Sadly, with the one last try left, you have very low chance of success...there are several different things you could have tried, but each would consume one of the remaining tries if it fails. So, with just one try left, you must get it right.
On the other hand, since you say you were doing the initial setup and got interrupted, if you did not get any further, then you can simply allow it to wipe clean and start over again. But, this time, when you create your password, pay close attention...you should get just a moment where each character is shown in the clear before it changes to an *. It will be those exact characters that you must use (as opposed to the particular keys) to unlock your BB.
On the 3rd hand (3 hands!!!)...is this BES? If so, then your BES admin might be able to help...
06-28-2013 01:46 PM
06-28-2013 01:58 PM
Unless this is BES (you still did not say), the user is in complete control over the requirement for a device lock password. So, what I suspect is that, when your business associate transferred this to you, they did not conduct the necessary steps documented in this KB:
If they had, then there would have been no original (to you) requirement for a device lock password.