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Reply
New Member
Posts: 2
Registered: ‎11-13-2012
My Device: Torch 9800

Access to Outlook Impossible Since New OS Update

Hi,

I'm unable to access my outlook account since the newest update of the OS. I tried asking the techiest ppl around me. Could anyone please help me -I truly need these emails!

 

Thanks

Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Access to Outlook Impossible Since New OS Update

Hey alito,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Can you explain if you're trying to synchronize your data with Microsoft® Outlook or are you having trouble accessing email setup or messages on the BlackBerry® smartphone?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 2
Registered: ‎11-13-2012
My Device: Torch 9800

Re: Access to Outlook Impossible Since New OS Update

Hi,

 

My employer uses Outlook for emails. Prior to the latest OS update, when setting up a new email address, I had the option to select "outlook" as an option, and then set-up my work emails through it.

 

Since I have completed my latest update, I'm unable to add my work email as outlook is not amongst the categories offered in email setup.

 

Any help would be highly welcome!

 

Thank you!

 

A

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Access to Outlook Impossible Since New OS Update

Thanks for the quick reply and clarification.

 

Well I can definitely help you out more.

 

Do you know if the email account is setup for POP3, IMAP or Exchange in Outlook?

 

Once we can figure that information out, then we can proceed with the new steps to setup the email.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!