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New Member
Posts: 2
Registered: ‎09-03-2010
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

Accessing the App Store

My phone has been trying to authenicate my log on to the App store for two days now.  I am at a loss as to what I have done or how to recover.  Any suggestions

Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Accessing the App Store

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Try AppWorld again now.

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New Member
Posts: 2
Registered: ‎09-03-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Accessing the App Store

After I finally figured out how to get the battery out with my clumsy hands, the solution worked perfectly.  Thanks

Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Accessing the App Store

lol, mine fits sorta tight too... you're welcome!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code