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BlackBerry® OS Smartphones

Posts: 10
Registered: ‎01-04-2011
My Device: Curve 9300
My Carrier: Vodacom ZA

Accuweather on Curve 9300 never connects

Hi all,

I wonder if you can assist with a perplexing issue.

I am having a major issue with Accuweather on a Blackberry Curve 9300. when I install it and open it it simply never connects and I have noticed that my BIS service (blackberry logo next to the 3G notification) seems to disappear at the same time. Once Accuweather is closed down, my BIS service(logo) returns.
I have tried the following:
Upgraded my SIM card.
Uninstalling and reinstalling Accuweather.
Done a factory reset (loader.exe /resettofactory) on the blackberry and reloaded the OS6 firmware ( for the phone and then reinstalled Accuweather.
Nothing helps, it does the same thing every time.. Please  note that this is a brand new phone and all other services, such as email etc. work flawlessly. also my husband has an identical phone with the same OS 6 and the same upgraded SIM card and Accuweather works fine on his phone.
Any assistance in this regard would be really appreciated.
Thanking you,
Gail de Wet.