09-14-2008 10:49 AM
Purchased an unlocked Blackberry Bold outright yesterday as my Treo 750 was constantly dropping calls and driving me to distraction with a heap of other issues. I couldn't wait any longer to change handsets as my Treo was just too unreliable. I am on the 3 network in Australia (under contract for another 12 months) and was assured by the store I bought the BB from that all I would have to do to configure the BB is either DIY on the My Three website, call into a 3 store and get them to do it, or ring 3 care and get them to email the settings to my handset.
Well, I could not find any way to do it online on My Three, the store staff did not have a clue, and my first half hour on the phone to Mumbai basicallly ended up with the tech telling me that there is no way to get a non-3 handset to function on 3.
After more research on the web, I found posts in forums from people who have gotten their Blackberrys to work on 3, but they have had existing BIS accounts and just swapped the SIM out from the old handset to the new. So I ring customer care to add on the Blackberry service and remove my existing data pack. As soon as they find out the new handset is "non-3" they try to tell me it can't be done. I stand firm and after 30 mins of arguing with them, the explanation is that the IMEIs and PINs are registered with RIM for each carrier i.e. RIM has a list of every Blackberry allocated to 3. The system won't let a carrier activate a Blackberry that is not allocated to it by RIM. They said that I would have to go through RIM to have it activated and download the service books before I could register it on the 3 network.
So as it stands, I cannot access internet, email etc. I find the explanation hard to believe (that RIM won't activate a non 3 blackberry) I am happy to go on the 3 Blackberry Plan, but I can't even do that it seems. Does anyone knows how I activate it through RIM?, I can't find any way to contact them unless I shell out USD$49 for a one off incident support and I know I'll just get the run around from 3. In short, they are saying that RIM has to activate it before they can activate it on their service.
Of course, my other alternative is to return the BB as it will not perform the task I bought it for and wait for 3 to release the Bold in the next couple of months.
09-14-2008 08:03 PM
I am not positive about your network, but you should be able to have your device unlocked by a third party vendor and then placed on the 3 network for use.
Contact www.horizonwirelessonline.com for unlocking, reasonable prices and a trustworthy vendor. Foreign device unlocks I understand can take up to two weeks, though.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-15-2008 12:01 AM
09-15-2008 02:18 AM
Thanks for the replies. I bought the phone brand new from a large retailer and it has not been activated on any network- in Australia it is not unusual for phones to be available unlocked. From my further discussions with my carrier I am pretty certain their explanations are BS. I could activate it without a problem on any of the other carriers if I switched to them but as I am still in contract, that is not really an option. My carrier would let me use the Bold, but I would first have to buy an 8707g from them, activate that, then swap SIMs.
I have returned the Bold and gotten a refund. Fortunately, my carrier will be getting the bold shortly so I can get one without breaking my contract then.
09-22-2008 09:20 AM
i understand why you feel !#$@@@%%@% ...... i felt the same when i found out that my 8310 canot access internet via GPRS... because i did not subscribe blackberry service!!! the stupid phone shown gprs (small letter) instead of GPRS (capital letter) .... but i have unlimited 3G plan from the local operator and i can use the SIM pack on any mobile windows OS phone such as my O2, HTC, etc... these manufacturers never lock their phones for whatsever reasons!
So i decided to return the blackberry and live happily with my windows mobile base phones ever ... :-)