08-12-2013 02:58 PM
Hi,my bb torch 9850(sprint) have activation required on top of the screen:i cant use bb messanger or connect to BB world.
The phone is unlocked,i make calls with it but cant use messanger and bb apps world.i have reinstalled the latest operating system but after restarting its still there.I need help please.
08-12-2013 03:02 PM - edited 08-12-2013 03:02 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan (from them) that is adequate to enable the services you desire.
08-13-2013 09:23 AM
So, you tried that before posting? It certainly would have been kind of you to say that in your first post; I do so hate wasting your time typing out so many words that turn out to only be redundant advice.
Plus, you "tried all that"...meaning you also rang up your mobile service provider? What did they say?
Good luck and let us know!
08-13-2013 01:20 PM
Dont get offended.I mean i tried what you suggested after you posted not before.Am so sorry i wrote in capital letters,i was in a hurry then.My appologies again.i appreciate your advice.
08-13-2013 01:30 PM
08-14-2013 06:48 PM