05-10-2013 03:46 AM
I have BB curve 8520. Last week I purchased app "Add Contact Pro" on Blackberry World. After purchase and while downloading I received an error and the whole process stopped. The app did not download. I sent mail to the app developer thrice but no response.
Can anyone help me out of how to download again(i have already done purchase) ?
Solved! Go to Solution.
05-10-2013 06:46 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache.
For legacy (pre-BB10) Devices:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes). .
If step (4) does not happen as listed, then the clear cache did not work.
For BB10 devices:
After the Clear Cache, then to re-install the app, please see this KB:
Good luck and let us know!