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New Contributor
Posts: 2
Registered: ‎05-10-2013
My Device: Curve 8520
My Carrier: Airtel
Accepted Solution

Add Contact Pro app - Download Issue

Hi all,


I have BB curve 8520. Last week I purchased app "Add Contact Pro" on Blackberry World. After purchase and while downloading I received an error and the whole process stopped. The app did not download. I sent mail to the app developer thrice but no response.


Can anyone help me out of how to download again(i have already done purchase) ? 




Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Add Contact Pro app - Download Issue

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.

For legacy (pre-BB10) Devices: 

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

      • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes). .

If step (4) does not happen as listed, then the clear cache did not work.

For BB10 devices:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list

After the Clear Cache, then to re-install the app, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎05-10-2013
My Device: Curve 8520
My Carrier: Airtel

Re: Add Contact Pro app - Download Issue

Thank you very much