06-07-2011 12:50 PM
Hello - I have found several threads related to this issue, yet none offer a solution. I had deleted my primary email as I was having issues synching contacts and when I try to add email back I get UPDATE FAILED ERRO.
I have removed battery, rebooted, changed password of the email account and to no avail. I need to get this email back on my bb and I need a solution please, anyone been able to resolved this successfully?
06-07-2011 06:13 PM - edited 06-07-2011 06:15 PM
Mine was doing the exact same thing! I had to change my password and when I attempted to update it on my device, it wouldn't work, so I deleted the e-mail. When I attempted to add the e-mail again, I got the same "Update Failed" error.
Does your password contain characters that have to be accessed via the "sym" key rather than the actual keyboard? The first time I changed my password, I used an "&" (entered into the field using the "sym" key) and it wasn't working for me when I tried to set-up the email. The only fix I found was when I changed my e-mail password again to contain only letters, numbers and symbols attainable by pressing the Shift key and a physical button on the keypad (I switched to a "?" instead).
Perhaps there's a bug in the software? Maybe this will help...
07-27-2011 12:18 PM