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New Member
Posts: 1
Registered: ‎08-07-2012
My Device: Tourch 9800 (used) Had a Pearl
My Carrier: Rogers

Adding a new device

Hi,

 

 I have been a Blackberry user fro ever.

 

My last phone was the pearl and it was slowly dying. A girlfriend of mine had a very new ish torch she no longer used. I have switched all the data and third party applications to the torch using the desktop manager however I can't get the app world or my e-mail working. When I log in to the App world via the computer it doesn't show the Torch as a possible device. It still has the pearl and the playbook.  I need help as I believe that it thinks the torch is still the pearl and wont let me activate my e-mails or get the app world. Do I need to get rid of the Pearl on the desktop manager?

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Adding a new device

On the Torch, go to Options > Device > BlackBerryID, and enter your correct BlackBerryID username and password there.

 

Call Rogers, and make sure they have this NEW Torch on your account, they will need the IMEI and PIN found at Options > Device > Device and Status Information.

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