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New Contributor
Posts: 3
Registered: ‎01-18-2011
My Device: Blackberry Curve 9300 model

Adding an email address

When I try to add my email address on my new Blackberry Curve 9300 the "Create/Add an existing email address" option is not there.  The only setup option I get is to set up a Blackberry Enterprise Server.

 

I have gone through the process of going to Options and from there to the Advanced Options, then to the Host Routing Table choice, clicked on "Register Now" and then restarted my phone by removing and replacing the battery.

 

All I want to do is create/add an existing email address. 

 

What am i doing wrong.  Is there anyone out there who can help me.?

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Adding an email address

 

Hi and Welcome to the Forums!

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

 

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎01-18-2011
My Device: Blackberry Curve 9300 model

Re: Adding an email address

I added my wife's email addresses on hernew phone earlier today without any problems.  When I went through the same process on my phone, the only option I kept getting is the one offering to set up an Enterprise Email Account.  She has the same phone and the same data plan with our provider that I do.   I have been trying for several days to reach our provider without success.  I'll keep trying to reach them.

Thanx

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Adding an email address

Yes, do keep trying to reach them. Each device comes with it's own services...the fact that your wife's worked has no bearing on whether or not yours will work.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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