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New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 990
My Carrier: Orange

Adding another email address

Hi 

 

Was wondering if someone could help me, I am trying to add my gmail email account onto my phone but when I input the details it comes back with update failed. Any suggestions would be grateful 

Highlighted
Trusted Contributor
Posts: 139
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: Adding another email address

Good afternoon and welcome to BB Forums.

 

I am no expert and I am sure others will advise you better than myself, however I have a BB9900 with Orange and have Googlemail set up on the same.

My recollection of setting up Google Mail was as follows, from set up select E-mail Accounts, then Add another email address, Google does appear as its own category which prevents the requirement to, create a new address and requirement to know the full settings. On completing your email address and password the phone will do the rest. If I recall correctly it does fail a couple of times then registers. Hope this helps?

New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: Bold 990
My Carrier: Orange

Re: Adding another email address

Thanks, tried this but it is still coming up with update failed Smiley Sad 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Adding another email address

Hi Ellisam70

 

Welcome to BlackBerry Support Forums

 

I assume you have BlackBerry Data Plan / BIS on your account, as it is required to enjoy those push email services on our BlackBerry Devices.

 

The method which londonpride advice does allow us to add any email address on our device but if you are unable to add you email then you can try the one which has helped many , for that from your BlackBerry browser browse to www.blackberry.com/integrate to add / edit  your email address on your device.

 

Try it and let us know.

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Trusted Contributor
Posts: 139
Registered: ‎07-31-2012
My Device: Blackberry 9900
My Carrier: orange

Re: Adding another email address