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Reply
New Contributor
Posts: 9
Registered: ‎12-13-2011
My Device: Torch 9800
My Carrier: Bell
Accepted Solution

Adding gMail account

I am try to add my gmaill account to my Torch 9800 but keep getting a message "Invalid email address or password. Verify your email address and password.  If error persists, contact gmail.com." 

 

I have tried but nothing!

 

Thanks for any help.

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Adding gMail account

From the device go to blackberry.com/integrate
and see if you can setup your email from there.

 

If this doesn't work, verify that you can access gmail on a computer using the same login / password.

If it works on the computer then Bell will have to assist with your email setup here:

https://bis.na.blackberry.com/html?brand=bell

 

Also verify with Bell that you have the correct blackberry data plan attached to your account.

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New Contributor
Posts: 9
Registered: ‎12-13-2011
My Device: Torch 9800
My Carrier: Bell

Re: Adding gMail account

Thanks!  Contacted Bell, was told I couldn't add it because I had the 2 step verification turned on.  Had to go to gmail turn it off and was able to add account on the phone.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Adding gMail account

Hey thats good info to know!  I will keep that in mind!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________