08-08-2013 09:32 AM
Help? My screen froze for about 4 minutes and then when I took the battery out and started it back up the address book icon is missing? Please help!!! I'm a realtor and this is something I use every day.
08-12-2013 07:43 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo