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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-17-2012
My Device: blackberry curve 9300
My Carrier: 3G

Address book not responding

[ Edited ]

Please help, I need to enable Java sript so that I can fix an un caught exception on application, net rim bb phone app (73) is not responding and it is displaying a note says "process terminated each and every time I tried to add a new contact on my phone book. Thank you for your patience

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Address book not responding

Hi kudzie1


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




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