Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎09-18-2009
My Device: Not Specified
Accepted Solution

Address book will not restore

I backed up my phone on two different occasions. My phone was acting up so I reformatted it back to factory defaults. When I go into desktop manager and try to restore my address book, it gets half way and then stops. The phone freezes up and it is a lost cause. I have used the restore function for my address book before and it worked fine. Any suggestions? I really need the numbers back.
Hall of Famer III
Posts: 57,844
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Address book will not restore

Hi and Welcome to the Forums!


I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.


1) Remove your device OS update package from your PC (add/remove programs)


2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software


3) Get a fresh download of the RIM DTM software:


  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization


4) Download (to your PC) a fresh copy of your device OS package from your carrier:


5) Install DTM to your PC


6) Install (also to your PC), the device OS package


7) Start the restore process over:

  • KB10339 How to restore data from a backup file to the BlackBerry smartphone
  • You might need to use the section about restoring specific databases


Hopefully that will get things going again.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎09-18-2009
My Device: Not Specified

Re: Address book will not restore

Hey thanks for the advice... I tried that and it didn't work. I ended up downloading a program that could read the back up file and it gave me my address book that way. I think I had a corrupted link or it just didn't like one of the addresses because when I deleted that, the restore function worked just fine. But thanks again for the help.
New Contributor
Posts: 2
Registered: ‎03-20-2010
My Device: Pearl 81300
My Carrier: Fido

Re: Address book will not restore



I have a similar problem with my 813o, what program did you download that was able to read your backup file?