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New Member
Posts: 1
Registered: ‎07-31-2012
My Device: Blackberry Torch 9850
My Carrier: Verizon

After 7.1 Software Download - Can't Sync

Just downloaded and updated my Blackberry software on my computer to bundle 7.1.  Now I my computer won't sync with my Blackberry Torch.  I get multiple error messages when I try to configure my computer software. First message says, 'could not load previous organizer data configurations.' When I try to click on the buttons to configure my Contacts, Calendar, etc., I get the following, 'The organizer applications on your computer aren't supported.'  I'm in a giant loop.  i've tried searching for this problem in the Help section but to no avail.  Ideas?

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Hall of Famer III
Posts: 57,559
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: After 7.1 Software Download - Can't Sync

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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