08-20-2013 06:15 AM
Hello, I got an update about two days ago to update my software to 7.1, I did it and my phone is freezing,The keys are not responding and the "n" and "m" keys are responding to themselves (almost as though they are haunted) I have restarted my phone a couple times and it is still the same. I am about to flash it. I hope this works. Any solutions?
08-20-2013 02:21 PM
Welcome to BlackBerry Support Forums
How did you updated your Device , using desktop software or did an Over the Air on device OS update ?
Also can you confirm if your BlackBerry ever got wet or suffered a moisture intrusion ?
08-21-2013 07:19 AM