09-27-2012 02:06 PM
I am using a Blackberry Torch 9800.
A few days back I updated the app world and facebook and since then the phone reboots every after few minutes, I can't play any mp3, no ringtones.Basically no sound whatsoever.
What I have done :
1) I took a back up of the device on my PC using the Desktop Software and updated the version of my phone - Still the Same
2) Reset my phone to factory settings - Still the same.
Can someone please help me out here.
10-02-2012 03:57 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry® Device Software did you update to? Also have you tried to downgrade to the previous version to see if the audio is back?
I look forward to your reply.
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10-02-2012 05:00 AM
I didn't update the Blackberry Device Software. As a matter of fact, the rboot started a quite some days agao. Before it would reboot only once or twice a day but eventually the problem started getting more n more frequent. Right now the reboots, loads everything stays for a minute of 2 and goes offline again.
I consulted a technician and they suggested that the problem is with the hardware part of the phone called the "belt". He tols me that if i get that changed then the problem will be solved. Can you please advise if this might be the problem.