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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎02-23-2013
My Device: Curve 9220
My Carrier: Smart

After updating my os to 7.1.0 i cant access to my bbm

A message "a temporary bbm server error has occured " after i updated my os to 7.1.0 PLease help..
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: After updating my os to 7.1.0 i cant access to my bbm

Hello ginda1986 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having issues with your BBM.

 

Are you connected to a Wi-Fi network or are you using the Mobile Network to complete the BBM update?

 

To what type of data plan to you  subscribe - monthly plan or Prepaid?

 

Can you log into your BlackBerry ID account at www.blackberry.com/blackberryid on a computer?

 

If you could send me a private message with your PIN I can further investigate.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎02-23-2013
My Device: Curve 9220
My Carrier: Smart

Re: After updating my os to 7.1.0 i cant access to my bbm

Hi thanks for the help, but its ok now.. Smiley Happy
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: After updating my os to 7.1.0 i cant access to my bbm

Glad to hear things are backup and running.

Please be sure to let us know if you have any further questions.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎04-21-2013
My Device: BlackBerry Curve 9220
My Carrier: Globe Telecom

Re: After updating my os to 7.1.0 i cant access to my bbm

hi Smiley Happy can you help me how to fix the bbm? after i update this app, i cant use it anymore, thanks for replying Smiley Happy