02-25-2013 12:17 PM
Hello ginda1986 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having issues with your BBM.
Are you connected to a Wi-Fi network or are you using the Mobile Network to complete the BBM update?
To what type of data plan to you subscribe - monthly plan or Prepaid?
Can you log into your BlackBerry ID account at www.blackberry.com/blackberryid on a computer?
If you could send me a private message with your PIN I can further investigate.